General Terms and Conditions

These Terms and Conditions (T&Cs) constitute and govern the contractual relationship between TECHNOCRED SURINAME N.V.. [hereinafter referred to as “Planetbet777”] and You (hereinafter "Client", "Customer", "Account Holder", "Player" or "User", as the case may be).

Planetbet777 and the Player are entering into a Gaming Contract, which refers to all gaming and related activities and actions carried out by the Player using the Planetbet777 Software. The 'Gaming Contract' comes into effect when a Player registers and agrees to the T&C.

These T&Cs regulate betting and games in casinos (also known as games of chance).

Use of the website and the information, materials and links in it, is solely upon the terms and conditions set out below (the "Terms and Conditions" or "T&Cs") which constitute the entire agreement between the User and Planetbet777 for the use of the Site.

I. General

1) By using and/or visiting any section (including sub-domains) of the Planetbet777 website or any other websites or applications that we own you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and the Rules applicable to our betting or gaming products as further referenced below, and are deemed to have accepted and understood all the Terms.

Please read the Terms carefully and if you do not accept the Terms, do not use the Website. The Terms shall also apply to all betting or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of mobile dip services betting facilities).

2) Planetbet777 reserves the right to make amendments to these general terms and conditions of business at any time. The customer is responsible for keeping up to date with the currently valid provisions.

3) It may be the case that some or all inhabitants of certain countries or regions or individuals residing in these countries or regions are prohibited from accessing the website. Planetbet777 does not intend for the website to be used by individuals from any other country but Suriname.

4) It is the responsibility of the customer to inform themselves about the relevant laws at their place of residence.

5) The customer shall ensure that he/she behaves lawfully when using the website as an individual customer and/or when betting on the website in the jurisdiction of his/her residence. Planetbet777 may not be held liable in any jurisdiction in the event of the customer infringing local laws. Planetbet777 accepts no responsibility for any gaming-related actions taken by any authority against any account holder nor is it held responsible in the event that a user violates local laws in their place of residence.

6) Bets on behalf or on account of bookmakers or betting brokers and their employees are not accepted. Bets on results of events where the customer is involved in the sporting event (e.g. as a participating athlete, owner, trainer or official of a club involved) are not permitted. Planetbet777 reserves the right to subsequently cancel these bets even after the event bet is on.

7) Planetbet777 is free to do so without giving a reason:

Refuse applications to open an account
Refuse individual bets
Limit the amount of the stake on individual bets
Limit an individual customer's stake

8) If Planetbet777 determines that there has been a violation of the provisions of these General Terms and Conditions, it reserves the right to close the Player's account. In this case, the Player will be sent a message about the remaining balance of the account.

9) Planetbet777 accepts no liability for errors in the transfer of betting data and results. Planetbet777 uses the services of third parties for its own services who have also contractually excluded Planetbet777 from any liability. As a result there is under no circumstances any entitlement to compensation due to erroneous, delayed, manipulated or improper online data transfer or any other errors in transmission of data and results.

10) The betting customer is not permitted to assign or pledge - with or without payment - claims he/she has against Planetbet777.

11) Planetbet777 accepts no liability whatsoever for the improper use of a betting account where the username and password have been entered by unauthorised individuals. The betting customer himself is responsible for keeping his/her username and password secret. All account movements, deposits and withdrawals are recorded indicating both items of data on behalf of the betting customer.

12) For reasons of security a password must consist of at least 8 characters. Upper and lower case letters, numbers and symbols, but no umlauts, are allowed. It must not contain any resemblance to other data provided such as forename or town.

13) Planetbet777 recommends that its customers print these general terms and conditions and all future transaction data in order to avoid misunderstandings and disputes at a later point in time.

14) Planetbet777 uses Google Analytics, an online analysis service from Google Inc. ("Google"). Google Analytics uses so called "cookies", data files stored on the customer's computer that allow the customer's use of the website to be analysed. Information created by the cookie regarding use of the website (including the IP address) is sent to a Google server in the USA and stored there. Google will use this information in order to evaluate the use of the website, to collate reports for Planetbet777 on website activity and produce other services associated with the use of the website and the internet. Google will also provide this information to third parties where required where legally provided for or where third parties process this data on behalf of Google. Under no circumstances will Google associate IP addresses with other Google data. The customer is able to prevent cookies from being installed by means of the corresponding browser software settings, however we must point out that in this event not all functions of this website will be available to their full extent. By using this website, the customer states, they agree to Google processing the captured data in the above form and manner and for the above-stated purpose. Planetbet777 reserves the right to use additional services to evaluate the use of this website.

15) If a bet is declared as "void" (e.g. abandoned match), then this bet is settled with the odds of 1.0 "won". For individual bets, this means the customer receives an amount that corresponds to the stake. For a combination bet this means the total odds are adjusted accordingly and the combination bet can still be won if all other bets contained therein are also won. Any fees, for example on individual bets, are not refunded.

16) If, during the period for accepting bets, information comes to light that could determine the outcome of the bet, then Planetbet777 will set a new deadline for bets or declare the bets as void.

17) Planetbet777 accepts no liability for mistakes in input, transfer and/or evaluation. In particular, Planetbet777 reserves the right to correct obvious mistakes when entering betting odds and/or evaluating betting outcomes (e.g. typing errors, incorrect matches, obviously incorrect odds, incorrect handicap details or the number of goals for under/over betting given) - even after the result - or to declare the affected bet as void. Planetbet777 also provides no guarantee for the accuracy or completeness of information services made available or their being up to date, e.g. on lists of odds or live score. Only those bets confirmed and recorded by Planetbet777 are valid.

18) Planetbet777 is entitled to subsequently correct wrongly calculated or booked winnings. The bet will then be calculated with the corrected odds and, in the event of a win, paid out with the corrected odds. Incorrectly credited winnings shall be repaid.

19) Planetbet777 is entitled to waive individual rights under these general terms and conditions of business. The customer has no automatic entitlement to rights being waived in the future.

20) The gaming contract, which the Player concluded by registering and accepting these General Rules, remains in force if certain provisions from these General Rules prove to be invalid. The provision that is closest in content to the invalid provision, and which is valid, will be applied to the determined invalid provision.

21) In these general terms and conditions, where applicable all references to the plural include the singular and vice versa, and all references to the male include female and vice versa. The headings contained herein are inserted for reference purposes only and shall not affect the meaning or interpretation of any part of these general terms and conditions.

22) Planetbet777 employees are not allowed to play on Planetbet777 Site. Planetbet777 employees, or anyone else having access to inside information are not allowed to play. This is to prevent any potential abuse.

23) Parts of the Site may from time to time contain competitions, promotions, tournaments or similar and related activities offered by Planetbet777 or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions, tournaments or similar and related activities will be specified on the relevant part of the Site from time to time ("Promotional Terms"). By entering or participating in the relevant competitions, promotions, tournaments or similar and related activities, the Customer agrees to be bound by those terms in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Promotional Terms will prevail. Planetbet777 specifically retains the rights, at any time and without notice, to remove, alter or add to competitions, promotions, tournaments or similar and related activities on the Site without liability to Player.

24) Planetbet777 shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its website or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Site or its content, or any errors or omissions in content.

25) Planetbet777 makes every effort to maintain the accuracy of the information on this website but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters: Mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical hazard, registration error, manifest error, Force Majeure and/or any other similar mistake/error; Violation of the Planetbet777 Rules; Criminal Actions; Advice, in whichever form this is provided by Planetbet777; Financial risk and loss, including, but not limited to variances in exchange rates; and/or Legal actions and/or other remedies. Therefore it is hereby being specified that Planetbet777 makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these Terms and Conditions. Use of this Website is entirely at the Account Holder's risk. The Website and its Content is provided on an ‘as is' basis.

26) Account Holders are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. Planetbet777 accepts no responsibility for any action taken by any Authority against any account holder.

27) The Planetbet777 Site is intended solely for use by Account Holders. In any event, no one is authorised to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the Content of the Site.

28) The display of any trademarks, including the Planetbet777 TM does not grant any user of the Site a licence of any kind to use it.

29) Any unauthorised downloading or copying of any material contained in Planetbet777 as well as the design of the Website itself may be considered as a violation of applicable intellectual property rights within the European Union.

30) The Site may only be used for lawful purposes. Use of the Site for transmission, distribution, publication or storage of any material on or via the Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes (without limitation) the use of the Site or the transmission, distribution, publication or storage of any material on or via the Site in a manner or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libellous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law. It is solely for you to establish whether your registration with Planetbet777 and use of the Site and/or your entry into a Gaming Contract with other Players (or your offering so to do) is lawful. It is also solely your responsibility to ensure that use by you of your credit or debit card for such purposes is lawful.

31) These T&Cs are not intended to create any partnership, agency or joint venture between Planetbet777 and "Client", "Customer", "Account Holder", "Player" or "User".

32) If any provision contained in these T&Cs shall be held by any court or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

33) Headings are intended for clarity and to facilitate reading of these terms and conditions. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind Planetbet777 in any manner whatsoever.

34) Planetbet777 can be contacted by email at [email protected]

35) Planetbet777 reserves the right to change the terms and conditions as it deems fit.

II. Winnings and determining winnings

1) With fixed odds, winnings are calculated by multiplying the odds by the stake.

2) All bets are settled on official results as confirmed by official governing bodies. Planetbet777 only recognises results that take place during the event. Any amendments occurring after this time have no influence on the settlement of the betting event. Any market that has the result known at the time of the event being abandoned (live bets, half-time bets, match interval bets, over/under betting, first goal etc.) are settled as won or lost. Where the betting event is abandoned after the end of normal time (e.g. during extra time/penalty shoot-out) then the result after normal time counts.

3) Where a postponed, abandoned or cancelled sporting event is restarted or continued by the end of the following day, based on the original start time and original venue of the betting event, then the bet is valid for the newly restarted/continued betting event. The bet also remains valid if the event is repeated/continued or takes place at a neutral venue. Where the match is not restarted or continued, then it is declared as void. This does not apply to betting markets already decided when the event was interrupted (e.g. 1st goal, next goal, half-time bets, over/under betting).

If a league game or a game part of a tournament, such as cup games, are ended by the referee before the end of normal time, all bets are assessed using the final result if the referee declares the match as valid on the final whistle and if the match is included in the official table and not subsequently replayed or continued.

4) For certain betting slips Planetbet777 offers the so called "Cash Out" under certain circumstances. This offer is voluntary on the part of Planetbet777, i.e. the customer is not automatically entitled to the offer of buying back a betting slip.

5) Any attempt to enter secret agreements as part of betting activity or the intent, directly or indirectly, to participate in such agreements, is strictly forbidden. In the same way, the use of any tool such as (but not limited to) scripts, bots or spiders, is strictly forbidden.

6) By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations (including without limitation for the purpose of complying with anti-money laundering laws and regulations) and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.

III. Payouts and winnings limits

1)Sports betting

Please refer to the Sportsbook Terms and Condition document available on the website.

2)Casino & Live Casino

a) The maximum amount that we shall be obliged to pay to you in respect of any one bet or spin shall be limited to SRD3,000,000 through this Website. This figure does not include any potential Progressive Jackpot winnings. You acknowledge and agree that for certain products your approved staking level may mean that you have the opportunity to win more than the amount set out above. You agree that we shall only be obliged to pay you the maximum amount specified above.

IV. Account Opening / Account

1) The betting customer states by opening a betting/deposit account that he/she:

has reached the age of 21
is a resident of Republic of Suriname
is not a restricted person with regard to business activity
does not deposit money that is the proceeds of criminal activity
is opening the account for personal use and has no commercial intentions
is the actual holder of the account and is not acting on behalf of someone else or for someone else’s benefit
has been made aware of Planetbet777's current terms and conditions of business and accepts them expressly

2) When registering, the customer is obliged to provide correct information in the sign up form, including home address and email address. The customer states his willingness to update this information in good time should amendments be required.

3) Planetbet777 only accepts one account per person. Any further account may be suspended and related winnings may be confiscated.

4) Where an account is opened and managed in breach of the provisions set out in point IV.1-3, then Planetbet777 is entitled to confiscate all funds from said account.

5) Planetbet777 manages all accounts under the strictest confidentiality. An obligation to disclose can only be affected by competent authorities from Suriname.

6) The customer shall send any questions regarding betting accounts by using the contact form on the Planetbet777 website.

7) The used currency is SRD (Suriname Dollar).

8) Betting accounts cannot be transferred or sold from one player to another. In the same way, money cannot be transferred from one betting account to another.

9) Each customer may only hold one betting account. Customers already registered are prohibited from registering as a new customer by providing another name or email address. In the event of this provision being breached, bets that have been placed may be subsequently cancelled and booked bets may be deleted.

10) Ambiguous Bets: Planetbet777 reserves the right to refuse to accept and to declare unclear bets as void.

12) The betting customer is responsible for immediately reporting any amount that has been incorrectly credited to his account. All winnings arising from an error are void, regardless of the circumstances that gave rise to them.

13) A bet is not regarded as confirmed until it is shown in the betting account under "my bets".

14) Planetbet777 reserves the right to grant the customer a bonus when certain criteria are met. The criteria valid at the time the bet is placed apply, of which the customer is notified online or by email. The granted bonus is credited automatically to the betting account.

15) The customer himself is entitled to deactivate his betting account on a temporary or permanent basis. The corresponding settings can be made in the "My Profile" section. Only Planetbet777 is able to re-open a betting account closed for reasons of addiction prevention.

16) Customers may set deposit limits at their own discretion. To do so simply contact our customer support. Requests for limit reductions will be applied immediately, requests for raising limits are subject to a 24h cool-off period.

17) The online betting account

a) In order to request access to a betting account, the customer must open an account on the website of Planetbet777.

b) The betting customer is responsible for keeping his/her username and password secret. Planetbet777 accepts no liability for bets placed by third parties who have become aware of these details.

c) Deposits to and withdrawals from the betting account may be transferred via a number of different payment systems such as cash, credit cards, e-wallets, bank transfers and others. Planetbet777 reserves the right to outsource the processing of payments to specialised third party companies.

d) All payments are made via secure connections in order to prevent unauthorised access by third parties as much as possible.

e) Planetbet777 reserves the right to set minimum and maximum amounts for deposits via certain methods of payment. Any restrictions can be viewed in the "Payment Options" section on the website of Planetbet777 and are explicitly stated during the payment procedure.

f) Planetbet777 reserves the right to charge transaction fees for certain methods of payment. Any fees can be viewed in the "Payment Options" section on the website of Planetbet777 and are explicitly stated during the payment procedure.

g) Planetbet777 reserves the right to add further payment possibilities or remove or adjust existing ones.

h) Reverse bookings, cancellation fees, charge backs and similar costs arising from erroneous deposits are borne by the betting customer.

i) Where the customer opts for electronic payment, he waives any right of reversal or similar if the payment has been effected properly. Additionally, the internationally recognised provisions and laws for the processing of electronic payments apply.

j) Planetbet777 is not a financial institution. Interest is not paid on the balance in betting accounts, regardless of the amount.

k) Planetbet777 is legally obliged to verify the identity of its customers. Planetbet777 reserves the right to undertake extended identity checks at its sole discretion.

V. Account deposits

1) The minimum deposit amount is SRD200.

2) Deposits must be made from accounts in the name of the registered account holder. In the event of doubt, Planetbet777 reserves the right to only accept deposits against presentation of a valid passport or comparable identity document.

VI. Account withdrawals

1) Every request for withdrawal is checked and transferred manually. Transactions are not made automatically.

2) All deposited amounts must be used for betting/casino games. All betting/casino winnings may be requested for withdrawal. The corresponding bonus conditions must be complied with.

3) The customer is entitled to have the existing balance of any winnings or, if appropriate a part thereof, paid out from its betting account provided that all deposits have been confirmed. The betting customer notifies Planetbet777 of his request for withdrawal via the corresponding form on the website. The minimum amount for all withdrawal methods is SRD400.

4) Where possible, all withdrawals will be processed to the payment account(s) from which the deposit(s) was/were made. Withdrawal payments can only be made in the name of and to the registered account holder. In the event of doubt, Planetbet777 reserves the right to only make payment against presentation of a valid passport or comparable identity document. In principle, where a withdrawal is requested, Planetbet777 reserves the right to withhold payment until definitive verification of the credit card by the card-issuing bank.

5) Planetbet777 reserves the right to refuse a payment via a specific payment method and may demand transfer to a bank account without stating why.

6) The maximum withdrawal amount per calendar month is SRD700,000.

VII. Refund Policy

1) No refund can be completed once the alleged deposit (including the bonus) has been played using the services.

2) A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a player alleges that another individual (or a minor) has accessed his/her player account.

3) We reserve the right to withhold any refund or reverse transaction until the identity of the player account user is adequately established to our satisfaction, in order to ensure that any payment made to us will be honoured after a refund has been made. You agree to provide, in case we demand, a notarized identification, or any other certified identification in accordance with the applicable laws of your jurisdiction. If such notarized or certified identification is not provided within ten (10) days of our request, then such refund or reverse transaction shall not be affected, your player account shall be closed and you shall forfeit all funds in your player account, such decision shall be final, binding and not subject to appeal.

VIII. Know Your Customer (KYC)

1) It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer (KYC). In order to achieve this we may request identification from our customers.

2) Verification must be completed prior to being able to make a withdrawal.

3) We will contact you should this be necessary and will let you know what information or documentation we require.

4) In order to comply with our regulatory requirements, it is important that we take steps to help ensure that gambling is fair and open, not linked to crime and does not lead to harm.

5) This means that at times we need to ask you for your assistance to be able to confirm your identity and show that you have sufficient funds to support your gambling activity. Where such information is required, your account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.

6) In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving licence or a document confirming your residential address such as utility bill.

7) All copies of personal identification must contain photographic ID and should clearly display your full name, date of birth and have a valid document expiry date. Please note, if your identity document has an expiry date on the back this will also need to be included.

8) In order to verify the source of the funds you use to bet with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.

9) Although we may require employment details, we will not contact your employer as part of these checks. We will let you know what information or documentation we require as part of the Enhanced Verification process.

10) Your contact details can be accessed and amended via the profile area. Some details such as your name, address and date of birth cannot be altered for security reasons. You should contact us immediately if these details require corrections.

11) The quickest way to verify your documents is to upload these via the Scanned Documents section in your profile, alternatively you may submit them via email.

12) We will aim to review your documents as soon as possible. Once the review is complete we will notify you by email.

IX. Account information

1) Every online betting customer is entitled to request a report under "Account statement" in the form of a betting account statement. All betting transactions over different periods can be viewed via the Planetbet777 website by entering the user name and password.

2) Claims regarding specific bookings can only be accepted within 30 days of the day the bet was booked/placed.

X. Casino

1) The jackpots offered in the Planetbet777 Casino and the corresponding amounts are updated at regular intervals, however, this does not happen in real-time. For this reason it is possible that the displayed jackpot amount is not 100% corresponding to the actual value. As soon as the jackpot is won, the exact amount is calculated according to the number of rounds played until the jackpot was hit. Unfortunately, customers from Turkey cannot participate in/play the offered jackpot games.

XI. Data protection guidelines

1) The betting customer states that they understand that their personal data taken by Planetbet777 when placing the bet is stored and processed as part of normal betting operations.

2) Planetbet777 shall only process the customer's personal data for those purposes for which it was collected, namely for offering the customer an online betting service.

3) Planetbet777 shall not pass on customer data to third parties unless this is required by law or court procedures. Planetbet777 reserves the right to disclose customer data if publishing appears to be necessary in the public interest, such as (but not limited to) for the purpose of law enforcement or court orders.

4) The customer is entitled to free access to their data as well as to amend it.

5) The customer is entitled to unsubscribe from marketing information. A message to Planetbet777 support department will suffice for this.

XII. Complaints

1) Planetbet777 makes every effort to make using Planetbet777 as pleasant as possible. However, it may happen that a customer is unsatisfied with the service offered. In such a case the customer is entitled to contact Planetbet777 support department or send an email to [email protected]. In general, the complaint will be processed within 48 hours and if applicable forwarded to the management.

XIII.Online gambling self exclusion

Planetbet777 is committed to protecting and informing players about the potential risks associated with gaming and actively works to reduce or prevent these risks through preventive measures. Prevention options include self-exclusion and account closure. You can find the request form for account closure here. To request self-exclusion, please contact our customer support team via chat application or by emailing [email protected].

XIV.Anti-Money Laundering and Terrorist Financing Act

In accordance with the obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act, the Organizer is required to collect additional personal data as specified in detail in the published Privacy Policy and to process such data accordingly.The Organizer will closely monitor any suspicious deposits. If there are grounds to suspect money laundering or the financing of terrorism, the Organizer will take all necessary actions as prescribed by the Anti-Money Laundering and Counter-Terrorism Financing Act. SOF document is available for download here.